Shipping Policy

SHIPPING: CoastalPlace.com ships primarily via FedEx Ground, UPS, and the US Postal Service. Items normally ship within the times specified on the individual product pages. After your order is placed and shipped, the time in "transit" from our warehouse to you is normally 2 - 5 business days. Items that are out of stock will be backordered and shipped immediately upon its arrival in our warehouse.

FREE SHIPPING: Free shipping promotions are only valid for orders shipped ground within the contiguous U.S.A. Prices and delivery charges do not include uncrating, delivery inside your building, set up, or assembly.

FREIGHT SHIPPING: Many furniture items ship via motor freight and do not qualify for free shipping. A shipping estimate will be provided in the cart. Your furniture will ship directly from the manufacturer. We will provide you with the shipping information once it has departed the manufacturer. The freight carrier will schedule a delivery time with you and provide curbside delivery service. The customer is responsible for moving the furniture into the house. The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.

DELIVERY OF ITEMS: Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the driver's discretion. This could include the front porch, side door, back porch or garage area. Please provide a safe, secure shipping destination. If you feel that safe delivery cannot be made, please give an alternate address to where your delivery can be made. If deliveries require special delivery instructions, they must be noted at time of order.

DAMAGED ITEMS IN TRANSIT: Carefully examine package for any visual damage. If damage is noticed, do not accept or sign for the merchandise. Request a damage notification slip from shipper and notify us immediately. If damage is concealed, notify us within 24 hours of receiving the merchandise.

TRACKING YOUR ORDER: Upon shipment from one of our warehouses, your tracking information will be emailed to you. To expedite delivery, your order may ship from different locations, so you may receive multiple packages. There will be no additional shipping charges for multiple packages.

DELIVERY REFUSAL: The customer is responsible for all shipping charges and restocking fees if they refuse delivery of merchandise. Both the shipping charges to and from the destination and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their order while their merchandise is in transit.

PROMOTIONS: Free shipping promotions are only valid for orders shipped ground within the contiguous U.S.A. (Contiguous U.S.A. does not include Alaska or Hawaii).